Plum IVR Support

Hi All,

I am testing an outbound application with plum. I have my vxml in an inhouse server (in Australia and I am dialling an Australian number). I am experiencing few problems.

1. It takes around 10 seconds to receive the call (is it because of the international dialling?).
2. It takes around 7-10 seconds to start the vxml application (to hear voice).
3. How do you attach a vxml created utilizing the scratchpad?

I really appreciate if you can suggest any workaround to get this application improved.

Thank you!
Manoj Perera

Hi,

For your first issue, there is a delay because when the outbound IVR system is idle, it uses a polling loop, which adds on a few seconds to start the call when there are no other IVR calls queued. Also, international dialing does add a delay to receiving the IVR call.

For your second issue, could you post your VXML application here? 7-10 seconds is a bit long to start the VXML application.

For your third IVR issue, you cannot attach a VXML script created utilizing the scratchpad. You would have to put your script onto an IVR application server for the outbound IVR system to fetch.

Regards,
Plum Support

Thank you for your reply.

I used a simple vxml file to test timing (from your tutorial). Its just that it is hosted in Australia.

Thank you
Manoj

I have put a more complex vxml in our test server for you to examine. You might also notice that it takes a while to recognize dtmfs as well. It is too long to paste it here. Here is the url:

http://dev.bsite.net/212421

Thank you!

Hi,

The delay in first hearing the VXML application is caused by a combination of callee type detection, which attempts to identify the remote callee as "human" or "answering machine", and a slow web server.

You should send an email to support@plumvoice.com and include your IVR Customer ID in the subject line if you want to have callee type detection disabled. The Customer ID would be found in your support contract with Plum. If you do not yet have a support contract with Plum, you should contact your sales representative regarding this issue.

Regards,
Plum Support