Plum IVR Support

Posted: **Sat Sep 08, 2007 7:23 am**

I have a varable with a long number in it. How can I get the system to speak one number at a time. I've tried say-as phone and still nothing. I can parse the number on the server, but really had to do it that way.

Posted: **Mon Sep 10, 2007 9:34 am**

Hi,

AT&T Natural Voices does not support the "number:digits" say-as tag type, so you have to use the "acronym" <say-as> tag type in order to get this to work.

For an IVR code example:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
    <form>
        <block>
            <prompt>
                Here is a really long number read back as digits:
                <say-as type="acronym">
                    123456789
                </say-as>
            </prompt>
        </block>
    </form>
</vxml>

However, this method only works in the US.

If you live in the UK, you would have to do this to your IVR code:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
    <form>
        <block>
            <prompt>
                Here is a really long number read back as digits: "1, 2, 3, 4, 5, 6, 7, 8, 9"
            </prompt>
        </block>
    </form>
</vxml>

Regards,
Plum Support

Plum IVR Support

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IVR code example using "acronym" say-as tag type