Plum IVR Support

Hi,

We are trying to figure out how we can implement the Canadian Postal Code as input entry in the phone. On a mobile phone or any phone, how can we enter alpha-numeric Canadian Postal Code? Can you provide any sample VXML which does that?

FYI, we are not looking for speech input.

Thanks,
Mani

Hi Mani,

No, we do not have any sample VXML scripts that would allow you to implement Canadian Postal Code as phone input entry.

As you may know, Canadian postal codes are in the format of A1A 1A1, where A is a letter and 1 is a number. When users enter their input via phone keypad, you would need to prompt the user about which letter they have chosen at each letter portion of the Canadian postal code.

Regards,
Plum Support

Hope there is a possibility with the voice input. The voice input of numbers and letters should be recognizable, right?

Any sample VXMLs for Canadian Postal Code voice/speech based input would be helpful.

Thanks,
Mani

Hi Mani,

Yes, you should be able to do this using voice input. There was a similar post from a few years ago which addresses this very type of voice input, and should be a great starting point.

You can view the post here:
http://support.plumgroup.com/viewtopic. ... 1521#p4967

Hope this helps!

Regards,
Plum Support

Thanks for your response.

Few months ago we worked on Spanish based voice input and you helped us with your answers for our questions.

Similarly, now we have to get the Canadian Postal Codes in French voice/speech input. Will the <grammar ...> tag accept this input. I could not find an example in the documentation. Before going deep into that analysis, wanted to check with you.

It would be great if you can provide sample VXML accepting French voice input for the Canadian Postal Codes.

Thanks,
Mani

Hi Mani,

It is not possible to implement this grammar for Canadian postal codes due to the complexity of including letters and numbers. We recommend contacting your Plum Sales Representative to possibly discuss extending the built-in US street grammar to meet your needs.

Regards,
Plum Support