Plum IVR Support

Posted: **Fri Oct 12, 2007 12:41 pm**

It's very important for my application to record when a user hangs up during a transfer. I am currenty using <catch event="connection.disconnect.hangup"> to submit my form when this occurs. However this only works after the call is connected. If the user hangs up during the ringing the transfer will continue until it hits the time limit and writes it up as a noanswer. Is there any way to catch a hangup before the connection?

Thanks

Posted: **Fri Oct 12, 2007 1:41 pm**

Hi,

We have been able to reproduce this IVR error and have identified it as a bug in the IVR platform. In the next version of the IVR platform, this IVR issue will be fixed.

As an interim solution, you could add a <prompt> tag with a <break/> inside of it to generate the "connection.disconnect.hangup".

For IVR example, in your <transfer> block:

Code: Select all

   <transfer name="mycall" dest="tel:+1-XXX-XXX-XXXX"
        transferaudio="music.wav" connecttimeout="20s" bridge="true">

     <filled>
       <prompt>
         <break/>
       </prompt>
       <assign name="mydur" expr="mycall$.duration"/>
         <if cond="mycall == 'busy'">
           <prompt>
             The line is busy. Please call again later.
           </prompt>
         <elseif cond="mycall == 'noanswer'"/>
           <prompt>
             Someone can't answer the phone now. 
           </prompt>
         </if>
     </filled>
   </transfer>

Regards,
Plum Support

Posted: **Fri Oct 12, 2007 2:29 pm**

Thanks! That works.

One more question about this situation,

Is there a way to stop the transfer ringing the callee once it has started? or does it always need to complete?

Thanks

Posted: **Fri Oct 12, 2007 3:11 pm**

Hi,

Yes, with the IVR system the IVR call always needs to complete.

Regards,
Plum Support

Posted: **Thu Oct 18, 2007 8:36 am**

support wrote:We have been able to reproduce this error and have identified it as a bug in the platform. In the next version of the platform, this issue will be fixed.

Thank you for your help, is there a release schedule or time estimate for your next platofrm version?

Posted: **Thu Oct 18, 2007 8:43 am**

Hi,

There is no guaranteed release date for the next version of the IVR platform yet. We hope to have the next version out by the end of Q1 of 2008.

Regards,
Plum Support

Plum IVR Support

"Catch" a hangup

"Catch" a hangup

IVR fix to "Catch" a hangup

Call always needs to complete in IVR system

Re: "Catch" a hangup

no release date for next version of IVR platform