Plum IVR Support

I want to place an out bound call and then transfer the call to another line. I know I'll be billed double, but I want to understand how it will work.

Outbound: When I place this call the system auto executes a vxml script. this script can it then transfer a call. Second, Can I dissconnect the call at anytime using a timer.

Transfer: Will VXML still work to process requests after the transfer and can I dissconnect this line based on a timer.

Hi,

Yes, when you place an IVR outbound call, the IVR system will execute a vxml script. Inside of this IVR script, you can have a <transfer> tag to transfer the call. Outbound calls execute vxml just like IVR inbound calls.

To limit the length of a bridge transfer, you can use the "maxtime" attribute of the transfer tag. Once the transfer is complete, you can continue executing vxml by including a <filled> block in your transfer block.

Regards,
Plum Support

will you please provide a sample of the filled option. what I'm trying to do is allow the person that receives the call to press a button that processes something and the person on the receiving end of the transfer to press a button to process something that.

Imagine playing a game and you want each person on either end to have control of their own side.

support wrote:Hi,

Yes, when you place an outbound call, the system will execute a vxml script. Inside of this script, you can have a <transfer> tag to transfer the call. Outbound calls execute vxml just like inbound calls.

To limit the length of a bridge transfer, you can use the "maxtime" attribute of the transfer tag. Once the transfer is complete, you can continue executing vxml by including a <filled> block in your transfer block.

Regards,
Plum Support

Hi,

Based on your description, this implementation is not possible with the IVR system.

Regards,
Plum Support