Plum IVR Support

Hi there, I tried to do bridgeg/transfer call in outbounding call, each time I got a phone call from PlumVoice and the Voice tells me that there is server error. The following XML is sent out as result of start_url in our apache server. When I comment out tranfer call XML part, everying is OK. When I uncomment out the XML transfer call part, outbound call failed. Any Idea?

=== Start VXML
<?xml version="1.0" ?>
- <vxml version="2.0">
<property name="timeout" value="5s" />
- <catch event="noinput">
<goto next="#finish" />
</catch>
- <form>
- <block>
<prompt>This is a message from jotbear. Welcome from Jotinfo.com Please visit us as well on the web at http://jotbear.jotinfo.com</prompt>
<goto next="#mainmenu" />
</block>
</form>
- <menu id="mainmenu">
<prompt>Thanks. You can hang up now, or Press 1 to repeat this message. If you have questions about this message and want to get connected to us press 2 or call us at 14087678789</prompt>
<choice dtmf="1" next="#repeat">Repeat</choice>
<choice dtmf="2" next="#contact">Contact</choice>
</menu>
- <form id="repeat">
<block>Welcome from Jotinfo.com Please visit us as well on the web at http://jotbear.jotinfo.com</block>
</form>
- <form id="contact">
- <block>
- <transfer dest="14087458905">
<prompt>Please wait while we connect your call</prompt>
</transfer>
</block>
</form>
- <form id="finish">
- <block>
<prompt>Thanks you. Good bye!</prompt>
</block>
</form>
</vxml>

=== end of VXML

Regards,

John

Hi,

Looking at your IVR code, you place your <transfer> tags within <block> tags, as shown here:
However, <transfer> tags can only be placed within <form> tags. This might explain why you are getting this IVR error.

Regards,
Plum Support

Hi there,

Thanks, It fixed the problem. Now get a new issue.

<form id="contact">
- <transfer dest="tel:+14087878795;ani=4087778845" type="bridge" bridge="true" connecttimeout="30" maxtime="0">
<prompt>Please wait while we connect your call</prompt>
</transfer>
</form>


This outbound transfer somehow now transfer the voice call to different phone number other than 14087878795.


Thanks and Best Regards

John

Hi,

Can you post an IVR call log of this IVR problem occurring? This would help us better understand the IVR issue.

Also, you should only be specifying either type="bridge" or bridge="true", but not both of them in the IVR tag, <transfer>.

Regards,
Plum Support