Plum IVR Support

Hello guys, I have the following piece of xml:

<menu id="monsterTruckRallyGuy">
<prompt bargein="false">
<value expr="friendsname"/>
<voice name="ray">
Did you know weekends start
on Thursday, Thursday, Thursday! That's right
</voice>
</prompt>
<prompt bargein="false">

<value expr="friendsname"/>

<voice name="ray"> it's
Boneless Thursdays and
</voice>
</prompt>


<prompt bargein="false">
<value expr="yourname"/>

<voice name="ray">
would like you to come on down and
devour some blazin boneless wings,
watch sports and drink beer at Buffalo Wild Wings!
This Thursday night at
</voice>

</prompt>

<prompt bargein="false">
<voice name="ray">

<value expr="hourglobal"/> hours and <value expr="minutesglobal"/> minutes


That's Thursday, Thursday, Thursday night!
For Boneless Thursdays at Buffalo Wild Wings.
It's gonna be awesome, awesome, awesome…
</voice>

<value expr="friendsname"/>

</prompt>

<prompt bargein="false">
<voice name="ray">
Press 1 to review the message. 2 to send it
along. Or 3 to go back.
</voice>
</prompt>

<choice dtmf="1" next="#monsterTruckRallyGuy"></choice>
<choice dtmf="3" next="#chooseCharacter"></choice>
<choice dtmf="2" next="#commitData"></choice>
<!-- <choice dtmf="2" next="#sendMessage"></choice> -->
</menu>


I dont understand why the tags are being read, for example, if you run this, you will listen "blah blah bargein equals false blah blah blah"
In some cases the <value expr="yourname"/> recording is not played, I had to put this tag out of the voice tag because it was not being played.

Any ideas?

Thank you

Hi,

We weren't able to replicate the IVR behavior that you have described. Can you be more precise as to where you are hearing the problem?

Regards,
Plum Support

It fails on the following lines only the first time it is read:

<voice name="ray">

<value expr="hourglobal"/> hours and <value expr="minutesglobal"/> minutes


It says "voice name equals ray" and reads the following lines properly.
If I choose to listen again the same thing it fails here:

It's gonna be awesome, awesome, awesome…
</voice>

<value expr="friendsname"/>

Saying something about experiencing technical difficulties.


Thank you

Hi,

We have been able to replicate this IVR issue and we're currently working on finding a solution for you.

Regards,
Plum Support

Hi,

The reason you are getting this IVR error is because of the "..." that you have in this line of IVR code:
Once you remove the "..." from your IVR code, everything should work fine.

Hope this helps.

Regards,
Plum Support

Thank you guys for the info