Plum IVR Support

When I attempt to play an audio file from a remote server I can listen to it in a bumpy way.

When I upload those audio files to your audio repository, it then gets converted to wav, but when I make the call I get audio file could not be retrieved.

If anyone has any clue on that, it will be appreciated.


Thank you

Hi,

Looking at your subject line and your post, is the issue that the "audio file is not working properly" or is it that the audio file cannot be retrieved?

If the audio file is not working properly, I would recommend looking at this documentation for further help,
http://www.plumvoice.com/docs/dev/plumdevguide:filerepo

It could be that your file is not formatted properly and thus, won't work properly with the IVR platform.

Regards,
Plum Support