need assistance changing default voice

[ndevabha]

I have server where my project manager wants us to change the default voice. I am new to the IVR system. What file do I have to edit and change the default voice. If possible, detail steps on what I need to change the voice. I don't know where to start...

[support]

Hi,

To change the default voice in your IVR application you would have to use the <voice> tag in all the prompts where you would want to hear that voice changed. For IVR example, if you have AT&T Natural Voices:

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<?xml version="1.0"?>
<vxml version="2.0">
    <form>
        <block>
            <prompt>
                <voice name="crystal">
                    Hi, I'm Crystal.
                </voice>
                <voice name="mike">
                    Hi, I'm Mike.
                </voice>
            </prompt>
        </block>
    </form>
</vxml>

The above voices assume you are running on the Plum IVR Hosting Site. If you have an onsite system and are unsure what voices are installed on your IVR system, you should e-mail support@plumvoice.com with your customer ID in the subject line to get a complete list of voices installed on your system.

So, once you are sure of what voices you have in your IVR system, you would only have to replace this line of code:

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<voice name="crystal">

with this line:

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<voice name="[insert voice name here]">

Hope this helps.

Regards,
Plum Support