Plum IVR Support

Posted: **Thu Feb 21, 2008 10:07 am**

What is the syntax to transfer call straight to an extension??

Thanks

Allan

Posted: **Thu Feb 21, 2008 12:22 pm**

Hi,

The <transfer> tag is used in this IVR syntax:

<transfer dest="tel:+11234567890;postd=1234"/>

Hope this helps.

Regards,
Plum Support

Posted: **Thu Feb 21, 2008 2:19 pm**

Is there another syntax?

Code: Select all

<transfer dest="tel:+11234567890;p1p2p3p4"/>

Posted: **Thu Feb 21, 2008 3:06 pm**

Hi,

Could you please provide more details as to what you're trying to do with your IVR application?

Regards,
Plum Support

Posted: **Fri Feb 22, 2008 12:32 pm**

its ok i will use the postd

thanks

Posted: **Fri Feb 22, 2008 3:02 pm**

To get mine to completely work i had add a "p" in the syntax

Code: Select all

<transfer dest="tel:+11234567890;postd=p1234"/>

Posted: **Fri Feb 29, 2008 2:30 pm**

what is the syntax to get the call duration and filesize when using the
record property?

Code: Select all

<property name="recordcall" value="true" />

recordcall$.duration?

Allan

Posted: **Fri Feb 29, 2008 2:52 pm**

Hi,

There isn't any IVR syntax for how to get the duration and file size for the IVR property, "recordcall". The shadow variables, "duration" and "size", only correspond to the IVR tag, <record>.

Hope this is helpful.

Regards,
Plum Support

Posted: **Fri Feb 29, 2008 3:18 pm**

Do you know any way to calculate or get the duration for the recording?

Posted: **Fri Feb 29, 2008 3:30 pm**

this is what i got

duration (secs) = (Filesize (kb) *

/ (bit rate (kb) )

http://digitalramblings-0612.blogspot.c ... sizes.html

Posted: **Fri Feb 29, 2008 3:30 pm**

duration (secs) = (Filesize (kb) * 8 / (bit rate (kb) )

Posted: **Fri Feb 29, 2008 4:06 pm**

Yes, that formula in your IVR code will calculate the duration for you.

Plum IVR Support

Transfer Call straight to an extension

Transfer Call straight to an extension

IVR code to transfer call straight to an extension

IVR support team needs further clarification

Getting duration and filesize of recordcall

IVR code- duration and size correspond to <record> tag

IVR support team agree with user