Plum IVR Support

Posted: **Fri Feb 22, 2008 5:09 pm**

I need to move my IVR to a new web server. I created a new entry in IIS using the saved configuration file from the old server.

I checked that i can browse to the new site.

When i assign my plum application to site and click on open there is no problem. But i when i try to validate it it says

ERROR:
Unable to locate file "http://local580.voice.wrsbeta.org/"

An error is generated when i call in

error 2123766365 0 [22/Feb/2008:16:28:54 -0500] 3927 000000;000;1203713737 Error fetching document http://local580.voice.wrsbeta.org/ due to Couldn't resolve host 'local580.voice.wrsbeta.org'
error 2123766365 0 [22/Feb/2008:16:28:54 -0500] 3927 000000;000;1203713737 DocumentParser::FetchBuffer - could not open URL: http://local580.voice.wrsbeta.org/
error 2123766365 0 [22/Feb/2008:16:28:54 -0500] 3927 000000;000;1203713737 DocumentParser::FetchDocument - exiting with error result 2
error 2123766365 0 [22/Feb/2008:16:28:54 -0500] 3927 000000;000;1203713737 errno: 203 uri http://local580.voice.wrsbeta.org/

What are some of the things i should be looking at when configuring site?

Thanks

Allan

Posted: **Fri Feb 22, 2008 5:41 pm**

Hi,

I would suggest pinging the site to see if the host name exists. When the IVR support team tries it on our side, we are not able to get to the site.

Regards,
Plum Support

Posted: **Mon Feb 25, 2008 9:32 am**

support,

thanks i will have to double check if i can ping it outside the office.

Posted: **Tue Feb 26, 2008 12:08 pm**

I ran nslookup on home machine and it was right.

can you run nslookup and see if local580.voice.wrsbeta.org is resolving to the proper ip

Code: Select all


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>nslookup
Default Server:  cns.inflow.pa.bo.comcast.net
Address:  68.87.64.146
> local580.voice.wrsbeta.org
Server:  cns.inflow.pa.bo.comcast.net
Address:  68.87.64.146
Non-authoritative answer:
Name:    local580.voice.wrsbeta.org
Address:  209.227.62.56
>

Posted: **Tue Feb 26, 2008 12:24 pm**

Hi,

Yes, this site resolves properly for us now.

Code: Select all

nslookup local580.voice.wrsbeta.org
Server:         10.0.1.1
Address:        10.0.1.1#53

Non-authoritative answer:
Name:   local580.voice.wrsbeta.org
Address: 209.227.62.56

Perhaps the IVR error was caused earlier due to a propagation time problem.

Regards,
Plum Support

Posted: **Wed Feb 27, 2008 12:25 pm**

I tried setting it up again in my application setup. But it gave me the same error from my first post

Before i tried to validate i click on open to make sure that it could navigate to the url. And there was no problems

I tried both

Code: Select all

http://local580.voice.wrsbeta.org
http://local580.voice.wrsbeta.org/GetSessionVars.aspx
http://local580.voice.wrstbeta.org/Login.aspx

and it all worked

but when i try to validate the same url i get

Code: Select all

ERROR:
Unable to locate file "http://local580.voice.wrsbeta.org"

Do i open ICMP ports or any other ports

Allan

Posted: **Wed Feb 27, 2008 12:27 pm**

If you have a support i could call please let know. This issue might be easier to solve over the phone

Allan

Posted: **Wed Feb 27, 2008 12:33 pm**

Hi,

We have localized the IVR issue. We are currently working to resolve this IVR problem.

Regards,
Plum Support

Posted: **Thu Feb 28, 2008 10:46 am**

Thanks support

please let me know if you need anything in my end

Allan

Posted: **Thu Feb 28, 2008 11:49 am**

Hi,

All of our IVR servers can now see your domain. We have not made any changes, but we assume that this was a propagation time issue. You should now be able to call into your IVR application.

Regards,
Plum Support

Posted: **Thu Feb 28, 2008 2:31 pm**

Could please confirm that you can navigate and validate all three urls

Code: Select all

http://local580.voice.wrsbeta.org
http://local580.voice.wrsbeta.org/GetSessionVars.aspx
http://local580.voice.wrsbeta.org/Login.aspx

Allan

Posted: **Thu Feb 28, 2008 3:05 pm**

Hi,

We are able to navigate to the pages and call into them just fine. However, we are still having some IVR problems with validating those pages. We are currently looking into that IVR issue.

Regards,
Plum Support

Posted: **Thu Feb 28, 2008 3:19 pm**

I am guilty of not trying to call. I will do this when i get the chance. I just tried validating and it did not work so i assume it wasnt working

I will try and setup it up and make a call sometime today

Allan

Posted: **Thu Feb 28, 2008 3:23 pm**

Ok i just made the call and it work

Let me know when you have figured out the issue with the validating

Thanks

Allan

Plum IVR Support

Setting up WebSite

Setting up WebSite

IVR developers say ping site to see if host name exists

IVR error due to propogation time problem

IVR developer working to resolve issue

IVR application had propagation time issue

IVR system has difficulty validating pages