Plum IVR Support

Hello guys, we have an application that plays recorded audio, stops, says you recorded name, continue playing more audio. Our customers complaint there is a gap when playing that recorded audio.

Does plum have a way to minimize that gap?


Thank you

Hi,

Is there any punctuation such as commas or periods around the recording before the pre-recorded audio gets played? This could be causing some of the "gaps" in your IVR application.

Regards,
Plum Support