Plum IVR Support

Hello guys, our clients have complaint that when they receive an outbound call it demands time for the message to be read.
We have not included this aspect in our outbound script. Is there any global property or tag to decrease the time the message is read after they say hello?


Thank you

Hi,

The reason why there is "elapsed time after saying hello" is because of callee type detection. This determines whether the callee is either a human or an answering machine. If you want to disable this feature, please send an e-mail for support@plumvoice.com with your IVR customer ID in the subject line stating that you wish to have callee type detection disabled. The customer ID would be found in your support contract with Plum. If you do not yet have a support contract with Plum you should contact your account manager regarding this issue.

Regards,
Plum Support