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Call Forwarding - UK

Questions and answers about IVR programming for Plum DEV

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shishu
Posts: 9
Joined: Mon Apr 07, 2008 2:19 pm

Call Forwarding - UK

Post by shishu »

We have call forwarding enabled for our UK Account phone # 0207-147-1690

What should be the format for call forwarding to another uk phone number?

Our query results the following:

<?xml version='1.0'?><speak> Pizza Hut. .
<say-as type="street"> 43, High Street </say-as> .
<say-as type="city"> Sheffield</say-as> .
<say-as type="telephone"> 01142754873</say-as></speak>
---------

VXI::assign_element(name="phonenumber" expr = "'phone://01142754873'"

Please help us out or let us know the format for calling to a uk phone #?

Thanks

shishu
Posts: 9
Joined: Mon Apr 07, 2008 2:19 pm

error message

Post by shishu »

Mon 07 Apr 2008 02:34:48 PM EDT:
Bridge Transfer: phone://01142680697
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
Continuing.
</speak>
---------
Newly queued prompts are now being played

Mon 07 Apr 2008 02:34:50 PM EDT:
DocumentParser::FetchDocument( http://localhost:8000/servlets-examples ... mvoice.jsp)
Cache Miss: http://localhost:8000/servlets-examples ... mvoice.jsp
Attempting to fetch http://localhost:8000/servlets-examples ... mvoice.jsp
Error fetching document http://localhost:8000/servlets-examples ... mvoice.jsp due to Unsupported protocol: http
DocumentParser::FetchBuffer - could not open URL: http://localhost:8000/servlets-examples ... mvoice.jsp
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://localhost:8000/servlets-examples ... mvoice.jsp
received event: error.badfetch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
Unable to call that number. Try again later.
<break size="medium" time="500"/></speak>
---------
Newly queued prompts are now being played

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR support needs sample code to debug call forwarding issue

Post by support »

Hi,

Could you please provide a small snippet of IVR code of how you are doing your call forwarding? This would help us better debug your IVR issue.

Regards,
Plum Support
Last edited by support on Fri Feb 19, 2010 11:07 am, edited 2 times in total.

shishu
Posts: 9
Joined: Mon Apr 07, 2008 2:19 pm

Phone://

Post by shishu »

I have updated phone:// format to tel:4080000000

Its started working..


Thanks

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