Plum IVR Support

We have call forwarding enabled for our UK Account phone # 0207-147-1690

What should be the format for call forwarding to another uk phone number?

Our query results the following:

<?xml version='1.0'?><speak> Pizza Hut. .
<say-as type="street"> 43, High Street </say-as> .
<say-as type="city"> Sheffield</say-as> .
<say-as type="telephone"> 01142754873</say-as></speak>
---------

VXI::assign_element(name="phonenumber" expr = "'phone://01142754873'"

Please help us out or let us know the format for calling to a uk phone #?

Thanks

Mon 07 Apr 2008 02:34:48 PM EDT:
Bridge Transfer: phone://01142680697
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
Continuing.
</speak>
---------
Newly queued prompts are now being played

Mon 07 Apr 2008 02:34:50 PM EDT:
DocumentParser::FetchDocument( http://localhost:8000/servlets-examples ... mvoice.jsp)
Cache Miss: http://localhost:8000/servlets-examples ... mvoice.jsp
Attempting to fetch http://localhost:8000/servlets-examples ... mvoice.jsp
Error fetching document http://localhost:8000/servlets-examples ... mvoice.jsp due to Unsupported protocol: http
DocumentParser::FetchBuffer - could not open URL: http://localhost:8000/servlets-examples ... mvoice.jsp
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://localhost:8000/servlets-examples ... mvoice.jsp
received event: error.badfetch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak>
Unable to call that number. Try again later.
<break size="medium" time="500"/></speak>
---------
Newly queued prompts are now being played

Hi,

Could you please provide a small snippet of IVR code of how you are doing your call forwarding? This would help us better debug your IVR issue.

Regards,
Plum Support

I have updated phone:// format to tel:4080000000

Its started working..


Thanks