Plum IVR Support

It appears the url http://212.118.226.201/webservice/queuecall.php is not working for the moment, it gives a 404 not found error!

Is this a temporary problem that will be resolved?

Hi,

Please contact Support for the information. Thank you.

If you do not have IVR outbound enabled for your on-site system, please contact your IVR account manager about having IVR outbound set up for your on-site system.

Regards,
Plum Support

Sorry, disregard the earlier IVR post.

The URL should be: http://outbound-uk.plumgroup.com/webser ... uecall.php

The problem is that, on the server that hosts our aplication, DNS resolution is not available. That's why we replace the server name by the IP address. This used to work.

This used to return <queuecall status="failed">Missing "login" POST variable.</queuecall>, but it now gives a 404 not found error.

Any idea? This is blocking regarding our usage of the service.

Hello,

The issue is that our outbound IVR systems require that you provide the subdomain in the request. We can non guarantee that an IP address will remain unchanged or that our IVR system will always use the same file path for the subdomain. However, we can tell you that that the URL will not and that it is still the same IP for the time being.

As an interim solution you can alter your hosts file to have "outbound-uk.plumgroup.com" resolve to [ask Support]. This will allow your IVR application to make the correct request to our IVR application server without requiring a DNS server. Eventually you should be using an IVR server that can support DNS since we can not make guarantees for static IP based URLS.

Regards,
Plum Support