Plum IVR Support

Hi,
we have a plum voice server. We bought a new female voice.
It seems like now the male voice is not working at all.
We get all default voices are female.
Is there something we can do to change the voice?
Note:
I tried to use property tag for voicename and voicegender,
it didn't work. And I tried voice tag with name 'mike' it didn't work.

Thanks in advance.

Hi,

Could you provide us with a small snippet of IVR code that demonstrates this IVR issue? That would further help us debug this IVR issue.

Regards,
Plum Support

Hi,
This is the code I tried. But still I am getting male voice.

code:

<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml">

<property name="voicegender" value="male" />
<property name="voicename" value="mike"/>

<form>
<block>
<prompt>
<voice name="mike">
Welcome to Paydq Online Payment Center.
</voice>
</prompt>
</block>
</form>
</vxml>

Thank you

Hi,

We've just tried your IVR code and got back a male voice as well. However, "mike" is supposed to be a male voice. Do you mean to say that it is returning a female voice back to you when you implement this IVR code?

Regards,
Plum Support

I am so sorry. Yes it gives me the female voice.

Hi,

We just checked on your box and saw that you only have the female voice for Swift, "Diane", installed on your IVR server.

If you wish to have a male voice installed on your IVR server, please contact your IVR account manager.

Regards,
Plum Support