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outbound call - noattemp
Posted: Sat Apr 12, 2008 11:27 am
by mgzeep
We have a developer account; attempted to initial an outbound call out (33) destinations; calls were queued but no call out was started. Calls just sat in the queue with "noattemp" displayed as the status.
What's up?
Posted: Sat Apr 12, 2008 11:29 am
by mgzeep
FYI: tried starting and pausing the call out campaign with no change in results
Posted: Sat Apr 12, 2008 2:13 pm
by mgzeep
one more note: we have done this succesfully with smaller call lists (3 or 4)
IVR support team looks into outbound call - no attempt issue
Posted: Mon Apr 14, 2008 9:36 am
by support
Hi,
We're currently looking into this IVR issue and we'll let you know once this IVR issue has been resolved. Thanks for the notification.
Regards,
Plum Support
IVR issue with no attempt at outbound call has been resolved
Posted: Mon Apr 14, 2008 11:11 am
by support
Hi,
This IVR issue should be resolved now. Please let us know if you experience this IVR problem again.
Regards,
Plum Support
Posted: Mon Apr 14, 2008 11:19 am
by mgzeep
Thanks. But it's crutial we know what the problem was and how we can avoid this in the future. We were testing an emergency response call out and a failure is not acceptable if there is no way to work around it.
Can we get 24/7/365 voice support from Plum or do you recommend we have a backup voice provider in the event that this happens again? We did fall back to manual callouts for the emergency response test but this is what we are trying to move away from.
Cost is not the determining factor here.
Thanks
IVR support team provides 24-7 support
Posted: Mon Apr 14, 2008 11:25 am
by support
Hi,
Yes, we do provide 24-7 support. You should contact your IVR account manager about how to obtain this level of IVR support.
Regards,
Plum Support