Plum IVR Support

Below is my simple built-in grammar that will only accept state UTAH as valid input. However, when I say “NEW YORK” it prompts wrong value as “UTAH” rather than “NOMATCH” catch event. So far, I have problem with “NEW YORK” as it is being recognize as “UTAH”.



<?xml version="1.0"?>
<vxml version="2.0">
<property name="sensitivity" value="0.3"/>
<property name="confidencelevel" value="0.75"/>

<form id="mainmenu">
<field name="usstate">
<grammar type="application/x-jsgf" mode="voice">
utah
</grammar>
<prompt bargein="false">
say your state
</prompt>
<filled>
<prompt>
you say <value expr="usstate"/>

</prompt>
</filled>
</field>
</form>
</vxml>

Hi,

When we tested your IVR code, we received <nomatch> events upon trying to say "NEW YORK". You can try raising the confidence level a little higher (perhaps 0.85) so that only "UTAH" will be matched.

Regards,
Plum Support

I just increased the confidence level to 0.85. I made number of calls/tests. Some of my tests still prompting utah for new york.
I am using landline phone and nextel iden for my testing (speaker on/off testing).

I will ask my peers to do also the testing. Will let you know the results.


Thanks,