Plum IVR Support

One of our customers complained this morning about a long delay on an outbound call. He says that he said hello 4 times before the message kicked in. We have callee type detection turned off so I suspect that it might be a delay in fetching the script. (We use dynamic php generated vxml.). The log indicates about 4 seconds between the "attempting to fetch" the script and the start of script processing.

Is there a way of minimizing the delay? Is the script fetched before the phone is dialed? Or does the process start when the phone is answered.

Any suggestions would certainly be appreciated.

Thanks,

Mike

Hi Mike,

From our records, we noticed that you have callee type detection enabled for your account. If you would like callee type detection disabled for your account, please send an e-mail to support@plumvoice.com with your IVR customer ID in the subject line requesting for callee type detection to be disabled. The customer ID would be found in your support contract with Plum. If you do not yet have a support contract with Plum, you should contact your sales representative regarding this issue.

Regards,
Plum Support