Plum IVR Support

Posted: **Mon Jun 23, 2008 1:37 pm**

Need favor:

Something really basic should work but again not working as designed. Please point us to a right example.

Female voice is not coming for our UK account. Its not consistent for all prompts.

Please review the code:
http://ivr2.yell411.com:8000/servlets-e ... mvoice.jsp

Shishu

Posted: **Mon Jun 23, 2008 4:10 pm**

Hi,

We just took a look at your IVR code and noticed that you have a mix of TTS and IVR <audio> tags within your block, which causes voicegender to not work properly. Voicegender will only work if you have stand alone TTS-only prompts.

We recommend that you use extra IVR <prompt> tags around your TTS prompts to separate them from the <audio> prompts. For IVR example:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<!-- Created with Liquid XML Studio 1.0.7.0 (http://www.liquid-technologies.com) -->
<vxml xmlns="http://www.w3.org/2001/vxml" version="2.1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.w3.org/2001/vxml &#xA;  http://www.w3.org/TR/2007/REC-voicexml21-20070619/vxml.xsd">
<property name="voicegender" value="female"/>
  <form id="greeting">
    <block>
      <prompt>
        Welcome to Call 1 1 8 Free
      </prompt>
      <prompt>
        <!--<audio src="http://ivr2.yell411.com:8000/servlets-examples/wav/1.wav">
          Welcome to Yell 411. 
        </audio>-->
        <!-- TODOPLUMVOICE <break time="300ms" /> -->
        <audio expr="'http://ivr2.yell411.com:8000/servlets-examples/servlet/SoundServer?type=add1&ani=' + session.telephone.ani + ''">
        </audio>
        <!-- TODOPLUMVOICE <break time="300ms" /> -->
      </prompt>
        <goto next="#city" />
    </block>
  </form>
</vxml>

Hope this helps.

Regards,
Plum Support

Posted: **Tue Jun 24, 2008 2:29 am**

Works now.

Thanks.

Shishu

Plum IVR Support

Female Voice

Female Voice

IVR code needs more <prompt> tags around TTS prompts

Female Voice