How can I disable the voice recognition on the input prompt?

[jporrello]

I need to disable the Voice recognition so it will only use dtmf input. How can I do that.

here is the code I am using:
<field name="option">
<grammar type="application/x-jsgf" mode="dtmf">
1|2
</grammar>
<prompt timeout="20s" bargein="true">
For xx Medical Center, press 1.
For xx Center East, press 2.
</prompt>
<filled>
<if cond="option == 1 || option == 2">
Please wait
<else/>
Sorry, Not a valid option.
<clear namelist="option"/>
<reprompt/>
</if>
</filled>
<noinput>
<exit/>
</noinput>
</field>


Thanks,

[support]

Hi,

You can use the IVR property, inputmodes, within your field of IVR code to accomplish this:

Code: Select all

<property name="inputmodes" value="dtmf"/>

This will disable speech recognition for your field and only allow dtmf input.

Regards,
Plum Support