Plum IVR Support

Posted: **Wed Jul 09, 2008 7:31 am**

Hi,

I've a problem with a subdialog.

I've this code:

     
        <field name="phonenumber" type="digits?minlength=6;maxlength=10">
                
            <property name="inputmodes" value="dtmf" />

            <nomatch>
                <audio src="media/hello1.wav" />
            </nomatch>

...

</noinput>
        </field>
        
        <subdialog name="checkresults" src="check_number.aspx" namelist="phonenumber" />
        
        <filled mode="all" namelist="checkresults">
            <if cond="checkresults.succeed == 'true'">
                <audio src="media/hello2.wav" />
            <else />
                <audio src="media/hello3.wav" />            </if>            
        </filled>

That's works perfectly!

But, when I a no match input, that does'nt works because the /field is above the filled markup.

Can you help me?

How can I include the subdialog to works when a phonenumber is correct and not?

Thanks by advance.

Posted: **Wed Jul 09, 2008 9:40 am**

Hi,

When you say you have a <nomatch> input, do you mean to say that in your field, when you enter a number that's not between 6 and 10 digits, you don't hear the nomatch message?

Also, could you clarify what you mean by getting your <subdialog> to work when a phone number is correct or not? What exactly does your subdialog do?

This would help us better in figuring out your IVR code.

Regards,
Plum Support

Plum IVR Support

Problem with subdialog

Problem with subdialog

Clarification needed by IVR developers