Issue about "Post-Call Webservice" are invoked two times

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henry

  • Posts: 20
  • Joined: Tue Aug 01, 2017 1:11 pm

Issue about "Post-Call Webservice" are invoked two times

PostThu Nov 30, 2017 12:10 pm

Team,

Recently, "Post-Call webservice" are invoked two times after call completed. This issue is not happened for every call.
As my understanding, it should happened once, correct?

30 Nov 2017 11:35:55 AM -0500: Post-Call Webservice, [rest] - Sending REST request
30 Nov 2017 11:36:27 AM -0500: Post-Call Webservice, [rest] - Success
30 Nov 2017 11:36:28 AM -0500: Post-Call Webservice, [rest] - Sending REST request
30 Nov 2017 11:37:00 AM -0500: Post-Call Webservice, [rest] - Success
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support

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  • Location: Boston, MA

Re: Issue about "Post-Call Webservice" are invoked two times

PostMon Dec 04, 2017 9:29 am

Hi Henry,

This issue has been filed with the engineering team and we will let you know when it is resolved.

Regards,
Plum Support
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support

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Re: Issue about "Post-Call Webservice" are invoked two times

PostMon Dec 04, 2017 9:31 am

Hi Henry,

Our team has asked for the phone number and the time-stamp of the call so that they can look up the call log.

Thanks,
Plum Support
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henry

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Re: Issue about "Post-Call Webservice" are invoked two times

PostTue Dec 05, 2017 12:30 pm

Hello,
The phone number and time stamp has been sent through P-message.
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support

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Re: Issue about "Post-Call Webservice" are invoked two times

PostWed Dec 06, 2017 6:10 pm

Hello,

We wanted to provide an update. Our engineers have reproduced this issue and are currently working on a patch. We will let you know as soon as a patch for this issue has been deployed.

Regards,
Plum Support
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support

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Re: Issue about "Post-Call Webservice" are invoked two times

PostThu Dec 07, 2017 3:00 pm

A bug fix has been deployed to correct this issue. Please let us know if you experience any further issues.

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