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Outbound IVR - Hanging Up, Not Finished
Posted: Fri Mar 17, 2017 9:41 am
by cnoyes
When the person does not answer the Outbound IVR call or hangs up part way through, where is this information stored and how can we return this information to our system using an API?
Re: Outbound IVR - Hanging Up, Not Finished
Posted: Fri Mar 17, 2017 12:15 pm
by support
In this regard, Fuse+ is not much different than old Fuse. You can provide a result_url that will be called by Fuse+ at the end of every outbound call (or failed attempt at an outbound call). More details here:
http://www.plumvoice.com/docs/fuse/apis ... bound_call
There is no application data that is automatically saved during an outbound call. You may call your own webservices during the call if you want to save at specific points.