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Call Retry Interval limit

Questions and answers about Plum Fuse+

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cnoyes
Posts: 37
Joined: Wed Mar 01, 2017 3:03 pm

Call Retry Interval limit

Post by cnoyes »

Looking at the API documentation it looks like the max retry interval is 86400 (1 day). Optimal retry interval for our campaigns is at least 1 1/4 days or 108000. That allows us to try the user the following day at a different time of day. Can this retry interval limitation be removed? I expect that for some clients we want to space call attempts several days apart.
Thanks.

support
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Re: Call Retry Interval limit

Post by support »

Built-in, we only allow reattempts up to a day apart. However, you can schedule longer reattempt waits if you use the result URL to manage your own queueing schedule.

Using the result URL, your webservice would receive the results of each call. If you see that a call was not picked up, your webservice can then schedule the next queue attempt, ie. call the Fuse+ outbound API when the time is right.

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