Plum IVR Support

Can you please flow out for us how we would set up this type of branching?
I have a simple yes/no question: Are you ready to enroll? If yes we need to look at what segment ID you are a part of and then branch to that segment's specific piece of content. There are 3 variations of content based on that member's segment. So, for example, if segment abc play, "great, please visit out website...." If segment xyz, play " great, please call us at...."
If segment 123, play, "please send in your postcard."

The segment ID will be on the csv that is queued up to call.

Thanks!

Please take a look at this screenshot: https://drive.google.com/file/d/0B2RqW1 ... NabFE/view

You will need to send the segment ID as part of the outbound's metadata. For more details, please take a look at the bottom of this page: http://www.plumvoice.com/docs/fuse/outbound

So you'll need to create a CSV with your callee's phone numbers, and also a column called segmentID. Then you'll be able to access a segmentID variable in your application. You can then branch on the segmentID as soon seen in the screenshot.

If you need to do any string manipulation on the segmentID, you can also use the Javascript module, as shown on the bottom-left of the screenshot.

Please let us know if you have any questions.

Thanks. Got that to work!