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How to Detect Answering Machine

Questions and answers about Plum Fuse+

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henry
Posts: 21
Joined: Tue Aug 01, 2017 1:11 pm

How to Detect Answering Machine

Post by henry »

We hope to achieve a target about detecting answering machine.
1: When detect human answer, go through regular steps.
2: When detect answering machine, left a voice message.

After going over modules help, does not locate the settings for detecting the answer machine.
Any help will be appreciated. :)

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: How to Detect Answering Machine

Post by support »

There is no way to automatically detect this in Fuse+ however the most common workaround is to include an introduction prompt like "This is x calling about yz, please press 1 to continue."

If there are 3 no inputs, then assume it is an answering machine. If there is a DTMF input, you know there is a person on the other line.

admin
Site Admin
Posts: 35
Joined: Thu May 29, 2003 3:12 pm

Re: How to Detect Answering Machine

Post by admin »

We have now added callee type detection to Fuse+, for more details on how to use, please reference our documentation: https://www.plumvoice.com/docs/fuse/outbound (scroll to bottom)

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