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Report discrepancy

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jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

Report discrepancy

Post by jverweij »

Hi
I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30.
We had calls on 9/30 that are in the logs. When I run a custom report pulling 9/30 - 10/3, the report shows 0 minutes, 0 calls for 9/30. But there are 9/30 calls in the logs.
Can you please investigate?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Report discrepancy

Post by support »

Which username is experiencing this issue? We just checked into the admin account (for J. Verweij) but we saw the correct rows for last month, and for 9/30 - 10/3.

jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

Re: Report discrepancy

Post by jverweij »

That is the correct log in that we are accessing the reports under and it still appears to be an issue with 8/31 showing up for a Sept report and 9/30 not showing up.

jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

Re: Report discrepancy

Post by jverweij »

I will DM screen shots of report we are pulling.
thanks!

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