Plum IVR Support

We are running report data for yesterday's (11/1) outbound call activity and getting zero results when selecting only the specific outbound phone number for that campaign. There were calls yesterday.
When we run 11/1 data for our inbound activity we do see data.
Is there a known with the report?

A common issue people have when looking for outbound logs is the Destination phone number matches the queued format exactly. For example, when your queue your calls, the phone numbers are formatted like:

tel:+15555555555;ani=

When you search in logs, you must search "15555555555". If you only type in "5555555555" nothing will come up because the phone number is saved exactly how it is entered when you queue the outbound call.

If there are specific logs you cannot find, please PM us the date and phone numbers for further assistance.

yes, we were able to see the calls when looking in the logs, but they are not showing up when in Report view (clicking on the Report link) and selecting the specific phone number the outbound call is deployed to. No call activity shows up.

Under https://fuse.plumvoice.com/reporting

all outbound activity is lumped into "outbound". Outbound calls are not associated with an originating phone number, even if the specific application has an inbound phone number attached to it.