We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Stripe Integration: does Stripe have the customer balance?

Questions and answers about Plum Fuse+

Moderators: admin, support

Post Reply
rdeshpande
Posts: 6
Joined: Thu Dec 14, 2017 2:25 pm

Stripe Integration: does Stripe have the customer balance?

Post by rdeshpande »

Hi,

We are testing the Stripe integration with Fuse+ and in following the flow noticed that a call is made to Stripe to retrieve the current balance to be paid.

Does this mean that the payment amount if using the Stripe integration must be stored at Stripe? If so, what is the best way to do this?

Here is the excerpt from the "Fuse/Stripe Integration" documentation:

"Once the IVR application receives this information from your database, it then makes another REST API call, this time to Stripe. This call retrieves the amount owed by that customer.The caller then chooses their payment option and completes their payment over the phone.""

Thanks.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Stripe Integration: does Stripe have the customer balanc

Post by support »

This depends on your work flow and where you want to store customer information/IF you want to store customer information.

If you already use Stripe to store your customers' data, you would rely their Customer API to pull the balance.

If you already store customer data on your own system, you would call your own API to get that balance.

If you don't want to store any balances for your customers, you could have them enter the amount they would like to pay. Fuse+ is flexible and you can design your call flow anyway you'd like.

Post Reply