Shortcut not working
Posted: Mon Jan 15, 2018 12:59 pm
Hi,
We are trying to setup a shortcut in our app to go to a call center number if given a DTMF input from the user.
1) Is there a way to set things up so that even if input is being collected a shortcut can be used? Almost our entire application is for collecting inputs, so we'd like customers to be able to go to a call center by entering a key sequence.
2) I setup a test application "Shortcut test", and noticed that if I enter the ** sequence as the shortcut is setup the call just exits instead of going to the right page. This seems like a bug?
Thanks.
We are trying to setup a shortcut in our app to go to a call center number if given a DTMF input from the user.
1) Is there a way to set things up so that even if input is being collected a shortcut can be used? Almost our entire application is for collecting inputs, so we'd like customers to be able to go to a call center by entering a key sequence.
2) I setup a test application "Shortcut test", and noticed that if I enter the ** sequence as the shortcut is setup the call just exits instead of going to the right page. This seems like a bug?
Thanks.