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database error on audio file upload
Posted: Mon Feb 26, 2018 12:22 pm
by jverweij
Hi
I'm attempting to upload audio and when saving I receive a message that a database error has occurred.
https://fuse.plumvoice.com/editor/5223/51990
I've tried deleting the audio and saving more often but am still getting the error.
Thoughts on what could be causing that?
Re: database error on audio file upload
Posted: Mon Feb 26, 2018 12:40 pm
by jverweij
I've reverted back to an earlier version and am starting to load the audio again, but the app is definitely timing out during out during the save process. Is there anything that can be done to mitigate this or do we need to split up our application into smaller apps?
Re: database error on audio file upload
Posted: Tue Feb 27, 2018 5:42 pm
by admin
We are looking into this and will let you know as soon as we have any updates.
Re: database error on audio file upload
Posted: Wed Feb 28, 2018 11:06 am
by jverweij
Thank you. We're anxious for a resolution. It looks like the audio that was uploaded yesterday has been wiped out. Is that related? What would have caused that?
Re: database error on audio file upload
Posted: Wed Feb 28, 2018 5:17 pm
by support
We have created a clone of your application and are unable to reproduce the issue.
As this issue is likely specific to your particular application/prompts, could you please email support @ plumgroup.com with the following details:
1. We are assuming this issue is occurring to your application here:
https://fuse.plumvoice.com/editor/5223/51990, please let us know if it is happening to a different revision.
2. Which prompt(s) are you trying to upload audio for?
3. Please attach a copy of the audio you are uploading.