Plum IVR Support

Hi
We are looking at our call logs - completed and pending for app 5223 and the logs do not reflect the current activity. All calls sent today appear to still be queueing in the logs, though we see some call activity coming back via our API.
At the same time we have some examples of calls that we show activity for in our logs but we can not find them in the logs under the deployment tab.
Is there an issue with the log refreshing?

Hi,

Fuse+ logs have been slower to load for a little while. This will persist for a few more hours while our logging clusters are re-indexing; we can confirm with you when those logs should be loading normally again.

We apologize for the inconvenience, and please let us know if you have any questions.

Regards,
Plum Support

Hi,

Fuse+ logs are currently available and loading normally. Feel free to let us know if you still experience any issues accessing your logs. Thank you for your patience.

Regards,
Plum Support