Answering machine detection - best practices
Posted: Wed Aug 29, 2018 1:45 pm
Hello, I am evaluating Plum for my business, and I need to understand the best method of detecting an answering machine. The goal is for a live person to hear an interactive message which they can respond to, and an answering machine to receive a message to call us back.
I've looked closely at the documentation, and I've also received an example flow from my account rep at Plum. However none of this is yielding good results, the call is still not identifying a live answer versus an answering machine.
What are the best methods of achieving good detection, that also yield a high quality user experience?
https://fuse.plumvoice.com/editor/4423/61123
Thanks
J.R. Parnell
I've looked closely at the documentation, and I've also received an example flow from my account rep at Plum. However none of this is yielding good results, the call is still not identifying a live answer versus an answering machine.
What are the best methods of achieving good detection, that also yield a high quality user experience?
https://fuse.plumvoice.com/editor/4423/61123
Thanks
J.R. Parnell