Can't save uploaded audio files
Posted: Fri Aug 31, 2018 5:45 pm
Hello,
I'm trying to get my Fuse+ system working by tomorrow, and I seem to have encountered a life-threatening bug regarding my audio files. I've named a series of audio files according to the CSV, and successfully uploaded them all to the system. I can play them back (though they are very compressed, which is concerning but irrelevant) in the audio manager, but as soon as I save it they cease to be "playable". It seems to me that the system is losing the audio files in the save, somehow. I can download the Zip file and get them back, so I know that they're still there.
Perhaps related: when I call the test number, the audio files are not in use. I assumed that this was just a matter of the bug with the upload, but I may have missed a step somewhere. How do I apply the audio files from the audio manager, which are assigned to different phrases etc, to my IVR? I'm still getting a robot-voice where there should be audio from my WAV files.
I'm trying to get my Fuse+ system working by tomorrow, and I seem to have encountered a life-threatening bug regarding my audio files. I've named a series of audio files according to the CSV, and successfully uploaded them all to the system. I can play them back (though they are very compressed, which is concerning but irrelevant) in the audio manager, but as soon as I save it they cease to be "playable". It seems to me that the system is losing the audio files in the save, somehow. I can download the Zip file and get them back, so I know that they're still there.
Perhaps related: when I call the test number, the audio files are not in use. I assumed that this was just a matter of the bug with the upload, but I may have missed a step somewhere. How do I apply the audio files from the audio manager, which are assigned to different phrases etc, to my IVR? I'm still getting a robot-voice where there should be audio from my WAV files.