unable to download audio from page

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jverweij

  • Posts: 79
  • Joined: Thu Apr 27, 2017 11:29 am

unable to download audio from page

PostThu Sep 13, 2018 3:21 pm

Hi
We are unable to download audio files from the audio page. Clicking on the download link (arrow down) only plays the audio but does not download it. We use Chrome. Version 68.0.3440.106
Thanks
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support

  • Posts: 3621
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: unable to download audio from page

PostFri Sep 14, 2018 9:32 am

Hi,

We have been able to download audio files from the audio page on Chrome, for both Linux and Windows OS.

Can you try again after a hard refresh and clearing cache?

Regards,
Plum Support
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support

  • Posts: 3621
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: unable to download audio from page

PostTue Sep 18, 2018 3:12 pm

Hi,

It seems like the recent post has been deleted. If you are still unable to download audio from the audio page, please send a screenshot or recording of the screen showing no download happened to support@plumgroup.com with your customer ID in the subject line. If you are now able to download, please confirm with us as well.

Regards,
Plum Support

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