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unable to download audio from page

PostPosted: Thu Sep 13, 2018 3:21 pm
by jverweij
Hi
We are unable to download audio files from the audio page. Clicking on the download link (arrow down) only plays the audio but does not download it. We use Chrome. Version 68.0.3440.106
Thanks

Re: unable to download audio from page

PostPosted: Fri Sep 14, 2018 9:32 am
by support
Hi,

We have been able to download audio files from the audio page on Chrome, for both Linux and Windows OS.

Can you try again after a hard refresh and clearing cache?

Regards,
Plum Support

Re: unable to download audio from page

PostPosted: Tue Sep 18, 2018 3:12 pm
by support
Hi,

It seems like the recent post has been deleted. If you are still unable to download audio from the audio page, please send a screenshot or recording of the screen showing no download happened to support@plumgroup.com with your customer ID in the subject line. If you are now able to download, please confirm with us as well.

Regards,
Plum Support