Downloading Weekly, Monthly Detailed Metrics

[EWDevandProd]

Hi,

I have a need to report (on a weekly and monthly basis) specific metrics as related to the IVR calls we are making:

• Outbound IVR call date(s)
  Reach rate (% picked up)
  Completed - By User
  Completed - Partially Completed By User
  Import Failure - Missing Required Information
  Cancelled - User Deceased
  Cancelled - Closed out
  Cancelled - Do not call, For any reason
  Cancelled - Unable to authenticate user
  Cancelled - User Uncooperative
  Cancelled - No Longer Covered
  Cancelled - Cannot continue at this number
  Cancelled - User not interested

Is there a way I can directly export this information in a single CSV from Plum Voice?
Can I build tracking for all these events and export?

Please advice.

Thank you!

[support]

Fuse+ does not automatically create reports in this exact format, but it is possible to create this with a combination of the outbound logs, the result URL, and the post-call webservice.

Under Deployments ( https://fuse.plumvoice.com/deploy ), click on the outbound icon for your application. You can look at completed call data and filter for a specific timespan. You can calculate "Outbound IVR call date(s)" and "Reach rate (% picked up)" from there. Or, you could also rely on the outbound result URL to collect and store that data in your database.

For all the other columns, you will need to use a post-call webservice to keep track of specific points in your application. After each call, you'll send that call's data to your post-call webservice where you will be responsible for storing that data in your database.

[EWDevandProd]

Hi,

Thanks for the inputs.

Are there API endpoints for all these metrics so I can just save them directly to our DB?

[support]

Hi,

The base URL for all API requests is https://fuse.plumvoice.com/api.

Please refer to our documentation on Fuse+ APIs here: https://www.plumvoice.com/docs/fuse/apis.

Regards,
Plum Support

[EWDevandProd]

Thanks. Looks like sign-in is required here but my Plum account's credentials are not working..

[support]

All API requests authenticate using HTTP Basic Authentication. Use the same email address you use to log into your Fuse account for the username value. Your Developer Key, located in your Account Settings, functions as your password. More details can be found in the docs: https://www.plumvoice.com/docs/fuse/apis

Please note, you will not be pull data from our API endpoints. Rather, you must create two webservices where we will push data to you. We will push data in two different ways.

1. When you set a result URL for your outbound call, we will call that result URL with data like if the callee picked up or not, etc. More details can be found in the docs: https://www.plumvoice.com/docs/fuse/api ... bound-call

2. To get specific data about the callflow, you should use post-call processing. This is your webservice that you specify in the editor, more documentation here: https://www.plumvoice.com/docs/fuse/app ... webservice