Plum IVR Support

We have a Fuse+ application that we've deployed to multiple numbers.

We have one deployment for our "production" numbers (which are all in a PCI environment).

We have another deployment for our "test" numbers (which are not in a PCI environment).

The application (and REST modules) in our "production" deployment all work just fine.

However, when a REST module calls out from one of our "test" numbers, we immediately get the error:

Uncaught event: error.badfetch.http.500

We've verified that the calls are not reaching our web-service, so the 500 error is not coming from our service.

Any tips on how to debug?

Hello,

In order to find more about what is going on when an error occurs for a REST module, we recommend utilizing shadow variables. Please refer to this documentation: https://www.plumvoice.com/docs/fuse/shadow_variables. In short, adding a ‘$’ symbol to the end of a variable, and in this case, name$.error would be most beneficial.

Please let us know if you have any further questions.

Regards,
Plum Support