Handling Fuse+ Server & Call Center Timezone Differences

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jparnell

  • Posts: 36
  • Joined: Wed Aug 22, 2018 12:45 pm

Handling Fuse+ Server & Call Center Timezone Differences

PostThu Apr 04, 2019 6:54 pm

Hello,

I'm looking to resolve timezone differences between plum fuse+ and live agent timezone availability. From what I can tell, via a JavaScript module that the server is in Eastern Timezone which differs from the timezone of our call center. Couple of questions:

- Can we depend on the server always being in an eastern timezone?
- Is there an easy way to retrieve the current server time in a different timezone (without JavaScript) so that we can compare regardless of server time?

I tried to import some JavaScript datetime libraries to handle the timezone conversion (i.e. moment.js), but it appears that PlumVoice fuse+ cannot handle importing them, I get odd errors when trying to do so.

Are there any suggestions?
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support

  • Posts: 3627
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Handling Fuse+ Server & Call Center Timezone Differences

PostFri Apr 05, 2019 10:11 am

Hi,

Thank you for your post
1. Yes, you can depend on the server always being in the eastern timezone.
2. The easiest way to retrieve a different timezone would be to do the conversion using the JavaScript module.
Please reach back out with any further questions.

Regards,
Plum Support

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