Handling Fuse+ Server & Call Center Timezone Differences
Posted: Thu Apr 04, 2019 6:54 pm
Hello,
I'm looking to resolve timezone differences between plum fuse+ and live agent timezone availability. From what I can tell, via a JavaScript module that the server is in Eastern Timezone which differs from the timezone of our call center. Couple of questions:
- Can we depend on the server always being in an eastern timezone?
- Is there an easy way to retrieve the current server time in a different timezone (without JavaScript) so that we can compare regardless of server time?
I tried to import some JavaScript datetime libraries to handle the timezone conversion (i.e. moment.js), but it appears that PlumVoice fuse+ cannot handle importing them, I get odd errors when trying to do so.
Are there any suggestions?
I'm looking to resolve timezone differences between plum fuse+ and live agent timezone availability. From what I can tell, via a JavaScript module that the server is in Eastern Timezone which differs from the timezone of our call center. Couple of questions:
- Can we depend on the server always being in an eastern timezone?
- Is there an easy way to retrieve the current server time in a different timezone (without JavaScript) so that we can compare regardless of server time?
I tried to import some JavaScript datetime libraries to handle the timezone conversion (i.e. moment.js), but it appears that PlumVoice fuse+ cannot handle importing them, I get odd errors when trying to do so.
Are there any suggestions?