We are implementing a change to our firstname and lastname IVR grammars that will improve IVR grammar loading time during phone calls. In addition to improving IVR grammar loading time, this change will improve the speech recognition engine in capturing these IVR grammars with a higher degree of accuracy and with little to no latency.
To learn about how these IVR enhancements can be implemented into your IVR code, see here.
We look forward to putting out this change by Wednesday, January 20.
Regards,
Plum Support
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