We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Plum Voice Hiring for Technical Writing Position

General news about Plum Voice

Moderators: admin, support

Locked
support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Plum Voice Hiring for Technical Writing Position

Post by support »

Hey everyone,

Plum Voice is now hiring for a position at our Boston location in our IVR (Interactive Voice Response) technical writing department. We are looking for enthusiastic detailed-oriented individuals who have experience in technology software.

Entry-level Technical Writer

Your role will be to continually improve and expand our technical documentation set so as to reduce the number of customer technical requests overall by providing them with tools to help themselves. You will also be expected to manage and maintain several technical blogs that will provide insight to our market on how our technology works and how our technology can fit into their business processes. You will be expected to write upwards of 4000 words of original content per week.

In order to excel at these roles you must have outstanding written communication skills, proven problem-solving abilities, and the technical aptitude to learn VoiceXML, PHP, and the ins-and-outs of the IVR technology marketplace.

Requirements:

* Excellent written communication skills
* Self-motivated, detail-oriented worker
* Technical background preferred

Duties will include:

* Revise and expand our developer documentation
* Moderating the Plum developer support forum
* Create a comprehensive glossary of terms for our web site
* Respond to emails requesting operational support
* Maintain blogs that reach the IVR developer and manager online communities

Plum Voice is the leading single-source provider of automated telephony solutions for IVR. For businesses of all sizes that demand high-performance, versatile, scalable IVR systems, Plum Voice offers a unique combination of proprietary IVR technology and complete professional services.

To apply, please submit your resume and cover letter to hr@plumgroup.com.

Locked