IVR Systems: Reliable Service Level Agreements

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IVR Systems: Reliable Service Level Agreements

PostMon Oct 04, 2010 8:50 am

Plum Voice was recently featured in a TMC article about service level agreements. The article mentions that service level agreements are required to ensure that IVR systems stay operational 24/7.

Plum Voice offers the following with its service level agreement:

--Unlimited remote system monitoring provided 24/7

--Free software updates

--24/7 phone support to connect to a live engineer

--Full operational replacement of hardware provided in 24 hours

--99 percent uptime guarantee for hosted IVR service

--Access to tutorials and training information

For more on this article, please see here.

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