IVR Systems: Reliable Service Level Agreements

General news about Plum Voice

Moderators: admin, support

  • Author
  • Message


  • Posts: 3628
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

IVR Systems: Reliable Service Level Agreements

PostMon Oct 04, 2010 8:50 am

Plum Voice was recently featured in a TMC article about service level agreements. The article mentions that service level agreements are required to ensure that IVR systems stay operational 24/7.

Plum Voice offers the following with its service level agreement:

--Unlimited remote system monitoring provided 24/7

--Free software updates

--24/7 phone support to connect to a live engineer

--Full operational replacement of hardware provided in 24 hours

--99 percent uptime guarantee for hosted IVR service

--Access to tutorials and training information

For more on this article, please see here.

Return to General News

Who is online

Users browsing this forum: No registered users and 1 guest