IVR Systems: Reliable Service Level Agreements
Posted: Mon Oct 04, 2010 8:50 am
Plum Voice was recently featured in a TMC article about service level agreements. The article mentions that service level agreements are required to ensure that IVR systems stay operational 24/7.
Plum Voice offers the following with its service level agreement:
--Unlimited remote system monitoring provided 24/7
--Free software updates
--24/7 phone support to connect to a live engineer
--Full operational replacement of hardware provided in 24 hours
--99 percent uptime guarantee for hosted IVR service
--Access to tutorials and training information
For more on this article, please see here.
Plum Voice offers the following with its service level agreement:
--Unlimited remote system monitoring provided 24/7
--Free software updates
--24/7 phone support to connect to a live engineer
--Full operational replacement of hardware provided in 24 hours
--99 percent uptime guarantee for hosted IVR service
--Access to tutorials and training information
For more on this article, please see here.