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New Report Featuring Gartner Research

Posted: Fri Feb 20, 2015 10:37 am
by support
Plum Voice published a new report on taking a more active role in your voice-based customer service, ensuring high-performance results by separating IVR and live-agent processes, and multi-sourcing call center services.

Download to learn how to better leverage the cost-savings benefits of third-party providers and transform your customer service into a strategic asset for lasting customer satisfaction, lower costs and reduced outsourcing risk.