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New Contact Center VoC Platform

Posted: Tue Jul 28, 2015 11:16 am
by support
Introducing Plum Insight, a cross-channel voice of the customer (VoC) platform to improve the customer experience in the contact center by tying customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.

Read the press release ( ... 19437.html), or learn more about Plum Insight here (