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Artificial Intelligence-Powered IVR Self-Service Application

Posted: Tue Nov 28, 2017 1:18 pm
by support
Plum Voice has announced new artificial intelligence applications that support conversational dialogs and interpret customer intent to address customer needs in a fast and efficient manner. This will enable businesses to assist more callers without agent intervention, reducing agent call volumes allowing them to provide high-touch service for more complex issues.

Read the full release at: