We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Is VXML the most suitable solution for my application?

Answers to common Plum DEV questions

Moderators: admin, support

Locked
support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Is VXML the most suitable solution for my application?

Post by support »

Voice XML is a very flexible way to create an automated telephony solution. Here are a few guidelines that might help you decide if it is the right technology to develop your application with.

VoiceXML applications are well suited for enterprises that need:
  • - Standards-based integration with databases or other IT systems.
    - Flexible deployment options (onsite, hosted, easily scalable, distributed).
    - A simple way to use advanced speech resources such as speech recognition, text-to-speech, etc.
In general IVR and VoiceXML applications are not well suited to:
  • - Input of data that would be visually complex. I.e., if there is a lot of content or the task is easier to accomplish using visual input (such as a mouse or keyboard), it is inappropriate to use a voice interface (unless clever design compromises can be made.)

Locked